The definition
A system of record is the single, canonical place where a piece of data lives. If two systems disagree, the system of record wins by definition. For supplier documents, that's Credbase; for customers, it's your CRM.
System of record vs system of engagement
A system of engagement is where you do the work, email, chat, project tools. A system of record is where the truth is kept. Confusing the two is how important documents end up buried in inbox threads.
Frequently asked questions
Put this into practice today.
Start a free Credbase workspace, add your first supplier and share a live evidence pack in ten minutes.